Effective Date: August 13, 2025

At Jenna Spray Freeze-Dried Candy, your satisfaction matters to us. However, due to the perishable nature of our products, we have a strict return policy to ensure food safety for all our customers.

1. All Sales Are Final

• Because our candy is made to order and perishable, we do not accept returns or exchanges.
• This policy helps us ensure that every customer receives fresh, safe products.

2. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item:

• Contact us within 48 hours of delivery.
• Provide your order number and clear photos of the product and packaging.
• We will review your claim and, if approved, offer a replacement or store credit.

3. Non-Refundable Situations

Refunds or replacements will not be issued if:

• You provided the wrong shipping address.
• The package was left outside and damaged after delivery.
• The product’s taste, color, or texture varies slightly from photos (due to small-batch production).
• Candy is affected by heat during shipping without choosing an expedited method in warm months.

4. Refund Processing

If a refund is approved:

• It will be processed to your original payment method.
• Please allow 5–10 business days for it to appear, depending on your bank or payment provider.

5. Contact Us

If you believe you qualify for a refund or replacement, email us at:

Email: thecandyshopatdoublejfarms@gmail.com
Mailing Address: 988 Webb Hendley Road Nashville, GA 31639